Wednesday, 27 November 2013

People Aren't Leaving Your Company; They're Leaving You

employee management virginia ginsburg
People don’t leave companies. They leave leaders! by Greg Savage

What He Says: When consulting leaders and managers, Greg Savage has noticed a tendency for them to say that employees who quit their companies are stupid, lack gratitude, and are "good riddance." His observation is that "A ‘company’ is just a legal entity. A ‘business’ is a collection of desks and computers. No one resigns because of that."

Instead, employees leave because their leaders and managers - individually and collectively, have let them down.

What This Means to You: Entrepreneurs are especially reliant up their employees. In any small business, you have a fairly shallow pool of human resources, and you typically need each person. If you notice a significant number of good people are leaving, then it's time to consider whether you are giving them what they need to be happy and successful working for you. 

Employees need care and attention. They need YOUR care and attention. From the first day they start, and every day following, you are responsible for their productivity and longevity at your company. Here are the three essentials of good employee management:

1. Have a clear job description when you hire an employee that outlines job responsibilities and expectations.

2. Conduct regular meetings (at least once per quarter) with every key employee to review their job description compared to what they are actually doing, and make necessary adjustments.

3. Monitor their productivity and attitude. When you see something you don't like, address it immediately and directly. Don't go on a fishing trip - be specific and to-the-point. Say something like "Jim, you have been doing a great job taking care of our customers, but for the past few days you have come into work late. Is there something I need to know?"

Virginia Ginsburg is founder and chief consultant at Swell Strategies. She is passionate about supporting small business owners and entrepreneurs in starting and running successful enterprises. An avid reader, in this blog she reviews books and articles and relates specific learning points back to entrepreneurial businesses.

Tuesday, 26 November 2013

Buying a Business - Making An Offer Part II

I promise to keep this rant to two paragraphs, not counting this one.  Then I'll get on topic.  If I don't, you can bitch slap me up side my ugly, arrogant head.

I'm tired of caring about crazies.  Notice I didn't write "mentally ill", "clinically depressed", or any of the other PC euphemisms for crazies, nuts, and whack jobs.  Instead, we need to aim our concern towards protecting potential victims.  Psychiatrists worry about stigmatizing nuts.  Their victims are already stigmatized.  Many times they're called corpses.

Ron White says you can't cure stupid.  Well, you can't cure crazy either.  Many of the craziest people in society are psychiatrists, like Sigmund Fruit (Archie Bunker's term).   Show me one brand of crazy that has a cure.  The crazy thing about crazies is that they won't take medication, because they're too crazy to believe they need it.  What's my point?  (I'm running out of space.)  We need to put nuts in nuthouses.  Their rights are less important than the rights of their victims.

In part I of making an offer, I covered the basics of deal structure.  Yes, it was a couple months ago.  Give me a break, I've been driven crazy worrying about crazies.  In this installment, I'll cover determining your offering price.

Let's set some ground rules about the size of potential business purchases I am addressing.  In this installment, I will cover buying businesses from roughly zero to five million dollars in annual revenue.  For businesses larger than that, the principles are the same, but the details, calculations, and deal structure tend to be different.

First, let's define what you are buying.  When you buy a business, you are really buying a cash flow stream or a stream of profits.  You aren't buying the seller's cash flow; you are buying the cash flow of the business in your hands.  That's an important point.  The cash flow available to you from the business and the cash flow to the seller are usually different.  Sometimes your cash flow is higher, but sometimes it will be lower.

Determining the cash flow available to you is an art as much as a science.  You start out with profit from either financial statements or income tax returns.  Then, you add back non-cash expenses, such as depreciation, and financial costs like interest expense.  You will also add back any discretionary expenses, such as the rent on the owner's girlfriend's apartment.  You also add back any other owner perks, like family on the payroll and extravagant auto expenses or benefits.

You can expect the owner and his broker to volunteer most of the above additions to cash flow.  They won't volunteer anything that should be subtracted.  If the owner worked actively in the business, but you don't plan to, subtract the cost of a manager to replace the owner.  In some admittedly rare cases, family members are paid below market value.  You'll have to pay more to replace them.  Determining the cash flow of the business in your hands is the objective.  I doubt you'll pay for the girlfriend's apartment unless she is really cute and digs you.  That last part you verify with some due diligence in a seedy motel.

After you determine the cash flow available to you, determine the appropriate multiple of that cash flow to get your offering price.  My business broker friends tell me small businesses are selling from two to three times cash flow.  To get multiples for your type of business, you can find databases of small business sales such as Bizcomps and the database from the Institute of Business Appraisers.  These cost money.  Your CPA, if a valuation professional, probably subscribes to these already.  Don't rely in any way shape or form on multiples from franchisors.  Their job is to get the highest prices for their franchisees.  To do so, they'll lie to their mothers.

You will find that multiples of cash flow sometimes vary wildly even within an industry.  Company size has a big effect.  Larger companies typically sell for larger multiples.  Even accounting for size, you may see some pretty wide variations in multiples.  Don't expect a "correct" answer in your search for a multiple.  If you get outside two to three times as a multiple, you are outside the norm, and you need to perform some detailed research into the reasons for higher or lower multiples.

If you find that businesses of similar type and size sell for three times cash flow, don't immediately offer three times.  Multiples are subject to negotiation.  Don't go to your top acceptable multiple immediately.  The seller will likely counter your offer.  You need some wiggle room.

Expect to accept terms somewhere between your original offer and your top acceptable price.  If you can't get a price in that range, walk away.  The number one frustration expressed by buyers about deals is buyer's remorse about paying too much.  Remember that the friendly business broker represents the seller, not you.  He'll tell you his price is fair all day long.  He gets a percentage of that price.

The final price for a business will probably be a multiple times cash flow plus any inventory.  You will likely not get receivables, and you should probably not accept any liabilities.  For businesses with significant equipment, you will probably have to buy the equipment in addition to the price as calculated above.

Once you have determined your offering price, don't immediately rush to the seller and definitely don't fill out the offer form from the broker.  Run to your attorney.  You will be making an offer with a plethora of caveats.  For instance, your offer will be subject to verifying the financial numbers provided by the seller.  If the numbers are garbage, you won't consummate the sale.  The offer will also explicitly detail what assets you are purchasing and what assets and liabilities you do not want.  There will also be state law niceties to consider.  Since, I'm only a shit house lawyer, get some real advice from a real lawyer.

Thanks for reading!  As always, please visit the main S&K web site for real tax and accounting advice, www.skcpas.com.  Also please like the "How to Screw Up Your Small Business" Facebook page.  I post tidbits of incredible value there daily.  Yes, that's sarcasm.  Sometimes, I just spew forth.  You get what you pay for.

Until next time, let's do it to them before they do it to us!

Monday, 25 November 2013

How to Make Sales That Stick

Too often, entrepreneurs focus on only one or two aspects of the sales process at any time. Unfortunately, this ends up in a lopsided sales cycle that doesn't have any staying power for your business. Consider the ACCD model:
sales strategy virginia ginsburg

In this model, you focus on your customer from the very beginning through to the end. Here are some considerations:

Attract: Make sure that your website, storefront, and any other attraction methods that you're using match up with what you are actually going to deliver to your paying customers. You don't want to set up a false set of expectations, because you will never turn prospects who have been duped into considering you into revenue.

Convert: This is the point at which you get your prospect to really pay attention to you and make a decision to buy. This may be your online shopping cart, or it might be your initial phone call with a new client. Be clear with your prospect about the benefits of buying from you vs. the many other options available.

Close: This is the moment at which your customer actually signs on the dotted line and commits to pay you. Make sure you have clearly outlined what he or she can expect - whether it is your average shipping time to your first in-person meeting, telling your customer what and when you will deliver is critical to making sure the check cashes.

Delight: The sales process never ends. From the minute the customer makes a purchase, he can still get "buyers remorse" and change his mind. Make sure you do what you said you would do, when you said you would do it. Meet and exceed your customers' expectations and they will come back to you again and again.

Virginia Ginsburg is founder and chief consultant at Swell Strategies. She is passionate about supporting small business owners and entrepreneurs in starting and running successful enterprises. An avid reader, in this blog she reviews books and articles and relates specific learning points back to entrepreneurial businesses.

Thursday, 21 November 2013

Top Five Leadership Flaws

marshall goldsmith virginia ginsburg
What Got You Here Won't Get You There: How Successful People Become Even More Successful, by Marshall Goldsmith and Mark Reiter 

Marshall Goldsmith is a well-respected executive coach. This book covers the concept that many leaders fail not in spite of the skills that initially promoted them, but because of them.

In short, the personality strengths that get people promoted to leadership positions (or empower entrepreneurs to start businesses) are great for when you're starting a career or a business, but they will work against you as your job shifts from aggressively building to nurturing and growing.

Here are the top 5 "annoying flaws" that hold leaders back:

1. The need to win at all costs and in all situations

2. The overwhelming desire to add our input to every discussion

3. The need to pass judgement and impose our standards on everyone else

4. Seeking opportunities to sound sharp and witty even though we end up sounding sarcastic and harsh

5. Starting every response with "No," "But," or "However," in an attempt to show people we're smarter than they think we are

What this means for you: Many entrepreneurs fail in their pursuit of a big goal because the energy it took to get them started is totally different from that required to get them to the top. This is why so many businesses end up hiring outside CEOs to carry on the original entrepreneur's vision. Consider your biggest strengths that have made you successful today, and think about whether they might get in your way tomorrow. 

Virginia Ginsburg is founder and chief consultant at Swell Strategies. She is passionate about supporting small business owners and entrepreneurs in starting and running successful enterprises. An avid reader, in this blog she reviews books and articles and relates specific learning points back to entrepreneurial businesses.
 

Tuesday, 19 November 2013

Your Website's Health & Fitness Program


Last week I attended the Digital Growth Summit in Santa Monica, CA. We received updates on the many digital strategies that make up today's marketing toolbox.

Here is one basic concept related to your website:

The days of stagnant websites are totally over.

Moving forward, our web strategies must be living, breathing entities.

Here is an infographic on how to make sure your website gets found in the overflowing Internet:

Swell Strategies website optimization
Virginia Ginsburg is founder and chief consultant at Swell Strategies. She is passionate about supporting small business owners and entrepreneurs in starting and running successful enterprises. An avid reader, in this blog she reviews books and articles and relates specific learning points back to entrepreneurial businesses.

Saturday, 16 November 2013

Paper Bag Making Machine for Set Up a Small Business

Paper Bag Making Machine for Set Up a Small Business:-

Demand of Paper Bags:
The demand of paper bags has been increasing day by day. Paper bags are used in shopping malls, various shops. With this Automatic Paper Bag Making Machine, you can make upto 42” size paper bags.

How to make Paper bags with Paper Bag Making Machine:
At first you have to buy paper role from the market. It is available in cheap price in the market of Rajabazar and Baithakkhana market in Kolkata. The price is approximately Rs.25 to Rs. 30 per kg. The price may vary on the quality of the paper. Now put the paper on the indicated place of the machine and set the size of the bags you want. The start the machine and paper bags will be made automatically.
With this Paper Bag Making Machine you can make upto 150 bags per hour.
It needs 2 hp motor and 220 volts to operate the machine.

Price of the Paper Bag Making Machine:
The price of the Paper Bag Making Machine including motor is approximately Rs. 14 lakh.

Where to buy the Paper Bag Making Machine:
Bharat Machine Tools Industries,
61, Ganesh Chandra Avenue,
Kolkata-700013,

You can find many companies manufacturing a wide range of Paper Bag Making Machine. Their machine matches high technology electronic control.  

To read the reviews and buy the Automatic Paper Bag Making Machine visit websites
http://www.friendsenggcorp.com/paperbagmakingmachine.html
http://www.friendsenggcorp.com/paper-carry-bag-making-machine.html
http://www.skenggworks.net/F72946/automatic_paper_bag_making.html
http://umcindia.in/Automatic%20Paper%20Bag%20Making%20Machine.html

15 Nov 13 KK

Thursday, 14 November 2013

Give to Get

give and take virginia ginsburg
Give and Take: A Revolutionary Approach to Success, byAdam M. Grant Ph.D. 

What He Says: Often in our culture we believe that we need to be ruthless "takers" to succeed, and that the most powerful people in business are jerks.

This book debunks that as a myth, and says that in fact the most successful people in business are givers by nature. But ... it turns out that the least successful are also givers.

So, what gives? In order to be a successful giver (and businessperson), you have to be strategic in how you give. Don't just do it willy-nilly.

What This Means For You: I have met many small business owners who think they have to work on their "jerk muscles," which tells me that they are feeling taken advantage of. Typically, these entrepreneurs are classic "giver" personalities who just need some support in creating boundaries to turn their giving nature into an asset instead of a liability.

As with all strengths, giving is a huge asset that has the potential to cast an equally huge shadow liability. To optimize your potential for success, don't stop giving, but set firm boundaries, especially when you're interacting with takers.

Virginia Ginsburg is founder and chief consultant at Swell Strategies. She is passionate about supporting small business owners and entrepreneurs in starting and running successful enterprises. An avid reader, in this blog she reviews books and articles and relates specific learning points back to entrepreneurial businesses.